The Art and
Science Of Empathy
Conversational Virtual Characters
Anywhere and Anytime
Improve Customer Experience
We understand the difficulties that people face when navigating these complex and often confusing categories. Whether they’re buying insurance to safeguard their family, working to improve their health and wellness or trying to learn new skills, we inspire consumers to make smart decisions to protect what matters most.
Virtual assistants that are integrated with biometric devices, relevant content and telemedicine greatly increase access, manage costs and improve outcomes. A win/win for patients, providers and payers.
In today's digital world consumers often prefer to get information, shop and compare online. iDA delivers guided experiences, relevant content and customer service to improve engagement and conversion.
From college level online learning to guided experiences on mastering complex skills, our avatars provide a highly effective and engaging platform. We increase both comprehension and completion.
87% increase in conversion rates
80% accuracy of form completion
98% increase in form completion
33% reduction in call center labor
54% of consumers prefer engaging with virtual assistants over a live person
300% increase in online enrollment between the first year of implementation to the third year
Guided customer journey experience
Staff and client training/on-boarding
Coaching and training
Information and guidance on financial and health needs
Patient monitoring and support